Governance & Compliance Officer

Employment Type: Full Time / Fully Office Based

Location: Central Office, Basingstoke

We are looking for a highly organised and detail-focused Governance & Compliance Officer to provide essential administrative and coordination support across complaints management, insurance case handling, data protection, and corporate governance activities.

This is a hands-on role with a strong administrative focus, ideal for someone with excellent written communication skills who enjoys working methodically, managing documentation, and ensuring processes run smoothly.

Key responsibilities include:

• Coordinating complaints, insurance cases, and Subject Access Requests
• Maintaining accurate records and governance documentation
• Drafting clear and professional correspondence
• Tracking cases and ensuring deadlines are met
• Handling sensitive and confidential information appropriately

Supporting corporate governance processes and compliance activities.

Liaising with Home Managers and central teams to ensure matters are managed efficiently and in line with regulatory requirements.

Reporting to the Chief Finance Officer (CFO), you will play an important role in supporting the organisation to manage governance processes professionally and effectively.

This role would suit someone with strong administration and writing skills who is looking to develop their experience in governance and compliance. Full training and ongoing support will be provided to help the successful candidate build confidence and capability across all aspects of the role.